At CloudScale365, our commitment to excellence is rooted in the partnerships we build and the trust our customers place in us. As we look back on an extraordinary year and prepare for the opportunities ahead, we want to share a powerful message from the CloudScale365 CEO highlighting our growth and the values that drive our mission every day.
The following statement captures the momentum of 2024 and the strategic focus guiding us into 2025 and beyond. We believe it’s a testament to the strength of our customer relationships, our ongoing investment in technology, and the enduring value of co-managed IT services.
“Thank you to all our valued customers and partners for an exceptional 2024 at CloudScale365! Your support has been integral to our success, enabling us to achieve over $2.2 million in organic growth. We are grateful for the trust you’ve placed in us, allowing us to deliver top-tier IT support to businesses. On average, our customers have been with us for over 11.5 years, totaling approximately 3,400 customers.
In the past year, CloudScale365 welcomed around 300 new logo customers through the acquisitions of YTT, Inc and Zthernet, Inc, enhancing our team with 18 new technicians. Our commitment to efficiency is reflected in our improved internal response times, now among the fastest in the MSP industry. With an impressive 82% same-day close ratio, we are resolving over 5,000 tickets per month.
As we move into 2025, the investments in customer service and sales/account management from last year are yielding results. Already, in the first four months of 2025, we have secured over $1.8 million in new organic contracts, potentially reaching a $24-25 million run rate for 2026.
We have developed a roadmap to enhance our customers’ CyberSecurity and disaster recovery strategies, along with deploying cutting-edge technology to optimize their business functions and reduce expenses. Our focus on AI platforms aims to provide a logical and efficient solution for our clientele.
With 28% of our business in the healthcare sector, CloudScale365 is preparing to launch a customizable Help Desk tailored for Hospitals and Large Medical practices, offering round-the-clock support onsite and remotely. This platform, based on the iVanti platform, will integrate with Epic, Oracle, Athena, and other EMR systems, with technicians specialized in various support functions.
Looking back on a successful 2024, we are excited about the prospects of 2025. Thank you for being part of our journey and for your continued partnership. We genuinely appreciate you and never hesitate to reach out to me. Here’s to another great year.”
As the industry evolves, managed services are no longer a luxury—they’re a critical component of operational resilience and innovation. CloudScale365 continues to pioneer the co-managed IT model, blending in-house expertise with scalable, on-demand support to meet our clients’ most complex needs. According to a recent survey by CompTIA, nearly 60% of businesses are now leveraging co-managed IT models to supplement internal teams and address skill gaps. A 2024 Gartner report found that organizations using managed service providers (MSPs) reduce IT operational costs by up to 25%, while improving system reliability and internal team productivity. This highlights the financial and operational efficiency that co-managed IT brings to businesses facing resource constraints or rapid growth. Whether it’s cybersecurity, AI adoption, or healthcare-specific IT support, our mission is to empower organizations to grow, adapt, and thrive with confidence.
Thank you for being part of our story. We look forward to building the future together!
