COVID-19 pandemic made the whole world work remotely and almost every business had to become virtual so it could be accessible from every part of the Earth. Although remote work has many advantages for both – employers and employees, there are also many unprecedented situations for the companies. 

IT departments in all organisations had to make the transfer from physical to virtual work smooth for the companies, employers and management. Besides the responsibility for the daily operations, IT teams now had to equip their colleagues with the stuff needed to work away from the office.

Many IT companies have been working remotely before the pandemic and there were not a big change for them but what about the others? There were many IT staff working hard in the pivot to remote working – with a huge amount of stress and a lot of adrenalin. 

In fact, the statistic shows that many IT professionals left their jobs during the whole process of adapting the companies for remote work. The reason is that the pressure on them was too high. As a result, a much smaller percentage of IT experts had to take care of an even larger burden. 

Stress, Burnout, Redundancy

Due to a  recent survey conducted by tech recruiters Harvey Nash, over a third of respondents stated that their mental health deteriorated as a direct result of the crisis. 

Most of the people involved in the survey say that they are concerned about their mental health and for the first time in their lives they feel so worried. The respondents cite two key reasons for that condition – the fact that they couldn’t switch off from work and the fear of losing their job.

Some companies, especially in the IT industry help their employees to manage their mental health by providing them with some resources like mindfulness and meditation apps or even the advantages to talk with mental health professionals

Even with all the efforts for the mental care of the IT staff, there are still too many of them who find it increasingly difficult to cope. 

Skills Shortage 

Despite the fact that many companies reduce their teams, there is a significant increase in job ads for IT professionals. And the reason is that due to the coronavirus pandemic the whole world had a few months to make a digital transformation that usually would last for years. 

If there were many teams with different skills before the pandemic, now all the organisations realise the need for digital skills for all their departments and employees. And here comes the problem with all the people looking for new jobs that don’t have the skills needed in the new COVID-19 world. 

Here are three ways that hiring a managed IT services provider can help prevent burnout with your IT support teams.

How Hiring a Managed IT Service Provider Will Help You Prevent Burnout Of Your IT Team

Increased Focus 

One of the common symptoms of burnout is the decision-making that comes with too many responsibilities. The needs of the company change and the management teams often change the tasks and priorities of the IT staff. These changes make the To-do list longer and longer and the teams are hardly able to focus on their main priorities. 

Here comes the need for a Managed Service Provider by your side – he will give back the focus of your team where it has to be and will allow your business to offload many daily operations.  

Improved Scalability and Sustainability

A recent challenge most organisations face is balancing the IT demands of the business with dynamic staffing budgets. Balancing scalability and sustainability can be difficult as companies continue to grapple with financial issues following the COVID-19 disruption. Unfortunately, this can lead many organizations to underestimate or overestimate their IT needs, overwhelm smaller IT teams, and lead to critical gaps in the underlying infrastructure.

Partnering with a managed IT service provider can unlock important staffing flexibility when balancing budgets with business scalability and sustainability goals. Rather than burden smaller teams with rapidly growing workloads, organisations can rely on managed IT service providers as needed, allowing them to quickly scale up or down the workloads needed to keep their business running efficiently.

Immediate Access to IT Expertise

Another factor contributing to IT team burnout is the heavy reliance on legacy systems and solutions. Due in part to unmanageable workloads and a lack of expertise, many internal IT teams still rely on legacy systems to handle their day-to-day activities. As the digital environment continues to evolve, employees and customers alike are demanding more innovative IT solutions from the organizations they work with, which can quickly become a challenge. In addition to this problem, IT teams often have to suspend some of these projects while they are being trained to obtain certifications to support a specific implementation, which can create additional delays and frustrations for employees and customers.

The main benefit of working with a managed IT service provider is instant access to almost every part of IT expertise. With years of industry experience, a team of dedicated IT professionals, and 24/7 availability, managed IT service providers are already using the latest tools and solutions to get the job done right. This can provide significant cost savings for internal IT teams when upgrading systems and help reduce the manpower and labour required to accommodate highly remote teams, cloud migrations, and other elements of digital transformation.

Burnout in any department can create significant long-term sustainability issues for a company, especially when it occurs in such a mission-critical area of ​​the organisation. By partnering with an IT managed service provider, organisations can successfully balance the workloads of their IT teams while accessing scalable, on-demand infrastructure management solutions.

CloudScale365’s Ops As A Service to The Rescue 

When the coronavirus crisis hit the world, most of our clients already adapted their business for remote work. For huge international companies, the opportunity for working remotely is a must for years. 

To make it possible all the companies – big or small – need a secure cloud infrastructure with remote access from every point of the world. 

Managing your cloud infrastructure is a complex process, requiring years of experience, in-depth technical knowledge, and efficient business processes. Recruiting and retaining top infrastructure specialists and running your cloud operation means time away from your core organizational objectives. CloudScale365’s ops specialists and infrastructure engineers handle the operational processes and support your application development life cycle, freeing your development team to focus on what is most important.

When building an online business, or deploying an important cloud application, you should clearly define your business goals and estimate your usage volumes under various success scenarios. 

Our ops team will analyse your needs and prepare a cost-effective, secure, and scalable cloud architecture to match. We will consider factors such as peaks and troughs in customer usage, application scalability, and expected technology changes to craft the ultimate environment for your success.

Get in touch with us and learn how we can help you gain maximum efficiency, incomparable security and operational flexibility.