According to Gartner, IT downtime costs businesses an average of $5,600 per minute, which translates to over $300,000 per hour desktop services minimize downtime with proactive monitoring and quick issue resolution, preventing such costly disruptions. The Verizon Data Breach Investigations Report reveals that 28% of data breaches in 2023 are often caused by poor endpoint security. 52% of employees reported significant productivity losses due to technical issues with their workstations.

Managing the growing complexity of IT infrastructure and keeping it secure is no small feat. Ensuring your network, devices, and endpoints are consistently monitored, patched, and protected can be challenging. That’s where our Managed Endpoints and Security service steps in, offering you complete peace of mind and seamless workflow within your organization. CloudScale365 is reinventing the workplace for employees, putting employee experience at the center. We deploy a personalized and modern workplace experience that empowers your team to connect, collaborate and work seamlessly and securely on any device, anytime and anywhere.

CloudScale365 powers up your team with comprehensive Endpoint Management. We keep track of your entire IT infrastructure with our Technology Assist Inventory service. This allows us to stay on top of your current devices and operating systems, ensuring everything is up-to-date and properly managed. This proactive monitoring prevents compatibility issues and minimizes downtime.

 

Key Problems, the Managed Desktop Service Addresses

A managed desktop service addresses several critical IT challenges, streamlining operations and enhancing security. Here are the key problems it solves:

Time-Consuming Maintenance

• Problem: Regular updates, patches, and troubleshooting take up significant time and effort, diverting focus from core business tasks.
• Solution: Managed desktops automate patch management, software updates, and maintenance, ensuring systems are always up-to-date and secure without interrupting daily operations.

Security Risks and Threats

• Problem: Devices are vulnerable to cyberattacks, malware, and phishing attempts, especially without consistent monitoring.
• Solution: Managed desktops provide 24/7 monitoring, virus protection, and security log monitoring, ensuring vulnerabilities are identified and addressed immediately.

Inconsistent User Experience

• Problem: Employees experience system performance issues, slow software, or crashes, leading to reduced productivity.
• Solution: Technical support and remote problem resolution ensure smooth system performance and quick troubleshooting for all devices, keeping user experience consistent and optimal.

Lack of Standardization

• Problem: Different devices with varying software versions and configurations create management challenges and potential compatibility issues.
• Solution: Managed desktops offer centralized configuration and management, ensuring consistent settings, software versions, and security protocols across all devices.

Downtime and Delayed Resolutions

• Problem: Unexpected technical issues result in downtime, hampering productivity and business operations.
• Solution: Proactive monitoring and remote control sessions allow quick issue resolution, minimizing downtime and maintaining business continuity.

Difficulty in Scaling IT Infrastructure

• Problem: Scaling up IT infrastructure manually, especially during company growth or remote work transitions, can be complex and inefficient.
• Solution: Managed desktops make it easier to deploy and manage new devices, with centralized application deployment and support for hardware changes as needed.

Lack of IT Expertise

• Problem: Not all businesses have the resources to hire and retain a full IT staff with the expertise needed for managing desktops.
• Solution: A managed desktop service provides access to a team of IT professionals, offering guidance, management, and support for all aspects of endpoint security and maintenance.

How does CloudScale365’s Managed Desktop Prevent Security Issues, Cut Costs, and Improve Productivity?

Our dedicated Network Operations Center (NOC) ensures that your endpoints are under constant surveillance, 24/7 monitoring keeps your systems healthy with proactive detection of any threats or anomalies. If an issue arises, it triggers automatic alerts and notifications through our app, ensuring that our tech experts are immediately on the case.

Beyond monitoring, we offer live assistance Monday to Friday, from 6 AM to 10 PM, and weekend support from 8 AM to 5 PM, meaning help is always just a phone call or ticket away.

We go above and beyond by providing:

• Robust Security Features

Security is at the heart of our service. Our virus protection monitoring ensures that all your endpoints are safeguarded against the latest threats, while our virus and spam removal management actively scans, detects, and resolves issues before they cause disruption.

The service includes application, security, and system log monitoring, allowing us to track your network activity and protect against unauthorized access or malicious behavior.

In addition to monitoring, we provide endpoint security across your devices and mobile device management services. Lost, stolen, or malfunctioning mobile devices are secured or wiped to protect sensitive information.

• Complete Patch Management

Our Complete Patch Management system automatically delivers critical updates to your devices, ensuring that your software and operating systems are always patched against the latest vulnerabilities. This is essential for staying ahead of cyber threats and preventing potential breaches.

• Hardware and Software Support

Our team of experts is always ready to assist with technical support for hardware and applications, ensuring that your devices are functioning optimally. We provide unlimited remote problem resolution, enabling us to diagnose and resolve issues quickly without interrupting your day-to-day operations.

If necessary, we also offer remote control shadow sessions and onsite assistance when required, making sure you have both virtual and physical support whenever needed.

• Enhanced Application and Change Management

With our application deployment services, you can deploy new software across all your devices effortlessly. You’ll also receive real-time hardware and software change notifications, ensuring that you’re always in the loop when modifications are made.

For customers requiring specific changes to their infrastructure, our Move/Add/Change services offer billable modifications at discounted rates, making it easy to scale and adapt your IT environment.

• Vendor Management and Coordination

Dealing with multiple vendors for hardware, software, and services can be complex. We simplify this by becoming a single vendor for all your needs. This ensures a smooth resolution to any issues and optimizes your monthly bill.

• Expert Oversight with a Virtual CIO

Strategic guidance is essential for long-term IT success. With our Virtual CIO service, you’ll have access to high-level IT strategy advice and planning, ensuring that your technology roadmap aligns with your business goals. Once a quarter, we’ll arrange a meeting via email or conference call to review your IT landscape and ensure your systems continue to drive your business forward.

• Monthly Management Reports

Every month, you’ll receive a detailed management report through our app, summarizing key performance metrics, security incidents, and any relevant system updates. These reports provide valuable insights into your IT infrastructure’s performance and security posture, helping you make informed decisions.

• Quick Recovery and Imaging Services

In the event of hardware failure or device malfunction, our Bare Metal PC Imaging service provides rapid recovery with a two-hour turnaround for new or existing device recovery. This minimizes downtime and ensures that your workforce stays productive.

Let CloudScale365 handle the complexities of IT

Managing desktops, securing endpoints, and maintaining seamless IT operations can overwhelm businesses without the right resources. CloudScale365’s Managed Endpoints and Security service takes these burdens off your shoulders, offering a comprehensive solution designed to boost productivity, enhance security, and reduce operational costs.

From 24/7 monitoring and robust security features to proactive patch management and expert technical support, our service empowers your organization with a modern, secure, and scalable IT environment. With CloudScale365, you’ll ensure that your employees can work from anywhere, on any device, with complete confidence that their systems are performing optimally and protected against threats.

Let CloudScale365 handle the complexities of IT, so you can focus on what matters most—growing your business.